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Your First Outpatient Visit: What to Expect

Visiting a large hospital for the first time can feel confusing. This guide walks you through booking, registration, consultation and follow-up, so your visit is smooth.

  • 6 min read
  • Smita Memorial Hospital Information Center
  • Updated 13 September 2026
  • Family Medicine
Your First Outpatient Visit: What to Expect — Smita Memorial Hospital, Thodupuzha

Before you come

  • Book an appointment by phone (+91 94961 43852), on WhatsApp or online — walk-ins are welcome but may wait
  • The OPD runs daily from 9:00 AM to 5:00 PM
  • If you are unsure which specialist you need, reception or Family Medicine can guide you

What to bring

  • Photo ID
  • Smita Hospital (SH) Card if you are already registered
  • Current medicines or a list
  • Previous prescriptions, reports, scans and discharge summaries
  • Insurance details if relevant
Talk to a Family Medicine specialistBook at Smita Memorial Hospital, Thodupuzha · OPD daily 9 AM – 5 PM
WhatsApp

Registration

Registration is mandatory for new patients before consultation. It is a one-time fee of ₹50, and you receive a Smita Hospital Card (SH Card), valid for all hospital services. If already registered, give your SH Card number when booking.

On the day

  • Reception, help desk, admission and billing are on the ground floor
  • Pay at the OPD billing counter — cash, credit cards, pay orders, demand drafts and RTGS are accepted
  • See your doctor; sample collection and radiology are in the same hospital
  • Collect medicines at the 24×7 pharmacy on the ground floor
  • Wheelchair assistance is available on request

Follow-up

Follow-up consultations are valid for 10 days from the date of the first consultation, and OPD bills are valid for 10 days for testing or refunds.

Cannot travel? Smita Memorial Hospital offers video and teleconsultation with digital prescriptions, medicine delivery and home blood tests.

Tips to make your consultation more useful

  • Write down your symptoms, when they started and what makes them better or worse
  • Note questions in advance so you do not forget
  • Bring a family member if you may need help remembering advice
  • Be honest about habits such as smoking, alcohol and missed medicines
  • Ask the doctor to explain unfamiliar words
  • Before leaving, confirm the plan: tests, medicines and follow-up date

Specialties available in the OPD

Smita Memorial Hospital's OPD covers a wide range of specialties, including cardiology, cardiovascular and thoracic surgery, pulmonology, dermatology, ENT, gastroenterology and gastro surgery, general surgery, gynaecology, general medicine, nephrology, neurology and neurosurgery, medical and surgical oncology, orthopaedics, paediatrics, psychiatry and psychology, urology, dentistry, audiology and speech therapy, physiotherapy, and radiology and imaging.

Finding your way

  • Ground floor — reception, TPA and help desk, admission and billing, pharmacy, general OPD, gastroenterology, neurology, dermatology and dental clinic, PFT, cafeteria
  • Basement — emergency department, radiology, laboratory, day care
  • 2nd floor — cardiology, nephrology and dialysis, OBGYN and paediatric OPD, labour rooms and NICU
  • 3rd floor — includes oncology OPD rooms
  • 10th floor — physiotherapy, administration and medical records

Specialists you can consult

Frequently asked questions

What are the OPD timings?

Daily, 9:00 AM to 5:00 PM.

How much is registration?

A one-time ₹50 fee, after which you receive an SH Card.

Is follow-up free?

Follow-up consultations are valid for 10 days from the first consultation.

Can I consult online?

Yes — call +91 94961 43852 to arrange a video consultation.

Sources

  • OPD Services, smitahospital.com
  • Floor Directory, smitahospital.com
Medical disclaimer. This article is for general information and is not a substitute for professional medical advice, diagnosis or treatment. Always consult a qualified doctor about your health. In an emergency call 0486 235 0700.
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